Question 1

About MyTote Bags

Accepted Answer

MyTote are Eco-Friendly bags materialized that serves as an easy carry-all, especially during those busy days spent shopping or running errands. Our bags have parallel handles that emerge from the inside of the bag and is made out of canvas material. The bag is spacious enough to carry your phone, wallet, electronics, toiletries, makeup, and even food and some clothing if you must have these. Also, it comes up with a two-pocket inside which you can put your money or wallet. It has a unique design and is aesthetically pleasing to use as your bag on the go.

Question 2

Do you offer customization of Tote Bags?

Accepted Answer

What sets us apart is our commitment to customization. We believe that your tote bag should be as unique as you are. That's why we offer personalized options, allowing you to add monograms, logos, or custom designs to create a truly one-of-a-kind accessory. Contact or chat us directly for faster transactions.

Question 3

How do I amend or cancel an order once placed?

Accepted Answer

Our policy does not allow you to cancel an order once it is placed. But if you wish to, please contact our Customer Service Team at customerservice@mytote.shop or through our live chat function and they may be able to assist at the brand's discretion. Otherwise, please return your order for a refund.

Question 4

Why do you offer so many different tote bag designs?

Accepted Answer

Tote bags are universally useful. Nearly everyone will appreciate owning one, which makes them a great bag to give as a gift.

You guys seem to appreciate our tote bags, so it only makes sense for us to make more.

A tote bag can be a basic, utilitarian, and thoughtful sack. Because tote bags are so well-loved and often used, we consider a new tote bag a good place to refine features, aesthetics, and materials that may (or may not) be applied to other more complex bags sometime down the road.

Question 5

What are the advantages and disadvantages of a tote bag with a zipper top?

Accepted Answer

The main advantage of a tote with a zipper top is that your stuff won't fall out if somehow the tote is topsy-turvy. We think this is especially important if you plan to use a tote bag as a personal carry-on bag like we sometimes do.

The main disadvantage is that the zippers and the required fabric dome add a small amount of weight to the bag. With the tote zipped shut, you can't fit tall items like a baguette or ukulele—but, of course, you could simply leave the tote unzipped in those instances.

Question 6

What are the advantages and disadvantages of a tote bag with an open top?

Accepted Answer

The main advantage of a tote with an open top is that you don't need to mess around with zipping a zipper open or closed. The top of the bag is wide and open, allowing you to easily put in and remove your stuff.

Question 7

Have you considered making the handles/shoulder straps adjustable in length?

Accepted Answer

We've explored this a bit here and there, but haven't found a way to add such a feature elegantly.

Question 8

Do I need an account to place an order?

Accepted Answer

You may place an order as a guest without creating an account, although setting up an account will allow you to track your order more seamlessly, save items you like for later and process returns more easily.

Question 9

Can I return or exchange my order?

Accepted Answer

You may return your order within 14 days of its shipping date, subject to exceptions. Unfortunately, we cannot offer exchanges.

Question 10

Contact Us

Accepted Answer

We are available from Monday-Friday from 8:00 A.M-6:00 P.M (GMT+8). Contact us through customercare@mytote.shop or call us at Tel: 222-1433.

FAQ

Frequently asked questions